Generally Final Sale
TCG and collectible purchases are generally final sale. Because returned collectible condition and integrity cannot be reliably verified, a change of mind does not qualify an item for return.
Returns
Returns & Refunds
All sales are generally final sale. If you experience any issue with your order, please contact us. We will review the situation on a case-by-case basis and work toward a reasonable resolution.
For expected incoming inventory, see our Pre-Order Policy.
Genuine Order Problems
Contact us promptly if the wrong item was sent, the order materially does not match what was ordered, or the item or order was damaged in transit. We will review what happened and work toward an appropriate remedy.
Report Damage Within 48 Hours
Report transit damage within 48 hours of delivery. Keep all packaging and provide reasonable photos of the outer package, shipping label, and affected item or items so the issue can be assessed.
Lost or Missing Deliveries
If a parcel appears lost in transit, or tracking shows delivered but the parcel cannot be located, contact us promptly. We will help investigate with the customer and carrier where appropriate. A refund or replacement is not automatic and depends on the investigation, carrier result, circumstances, and applicable law.
Approved Refunds
Approved refunds are returned to the original payment method. Shipping charges are normally non-refundable. If an issue was caused by Salty Vault, shipping costs may be included in the remedy depending on the circumstances. If applicable law requires a shipping refund, it will be provided. Posting time depends on the payment processor and financial institution.
Your Statutory Rights
Nothing in this policy excludes or limits remedies or other consumer rights that apply under law.
Start with support
Contact us before sending anything back
Contact us at support@saltyvault.ca with your order number and a clear description of the issue. Please wait for return instructions before sending an item.
Do not send an item back without contacting Salty Vault first. This allows us to review the issue and provide the appropriate next step.
Cancellations & changes
Contact us immediately
We will make a reasonable effort to help with a cancellation, address correction, or item change, but cannot guarantee it. Fulfillment may already be underway even if the website status has not updated.